FAQs

Our B2B shop is primarily intended for commercial customers.
Non-commercial customers (B2C) can also participate after manual activation, for example, via the paid SparkLeaf Gold Membership.

1. Create an account in the B2B shop: Register here
2. If you have a business, you can optionally upload proof (e.g., commercial register extract) – however, this is not mandatory.
3. After registration, your access will be reviewed and activated within a few hours (to a few days).
4. Once activated, you can place order inquiries in the shop.

• No mandatory proof of business registration.
• For B2C orders via SparkLeaf Gold, a minimum order value of CHF 200 applies.
• For pure B2B customers, there is no fixed minimum order value, but very small orders (e.g. 1–2 pieces) may be rejected.

Submitting an order inquiry:

• The products visible in the shop are not binding offers, but serve as an order inquiry.
• Prices and quantities may change until invoicing (especially for Japanese products due to market volatility).

Invoicing:

• After reviewing your order inquiry, you will receive a written confirmation with an invoice (PDF) via email.
• Only the invoice is binding, provided that payment is made by the next business day at the latest (or the date on the invoice if specified).
• Note: For new customers, we cannot guarantee prices despite invoicing. A review will be conducted on the day payment is received. Should there be price changes, another invoice will be issued for any difference amount. From the third successful order, we guarantee prices directly upon invoicing, provided that the conditions on the invoice match the order inquiry.

Payment:

• Payment exclusively via bank transfer or WISE in CHF within 24 hours of invoicing (unless otherwise specified).
• In case of late payment, prices or quantities may be adjusted.

Procurement of goods:

• After receipt of payment, the goods will be procured.
• Non-Japanese products may be subject to allocations. Should the desired quantity not be fully available, the difference amount will be fully refunded.

Shipping & Delivery:

• Once the goods arrive at our premises, they will be shipped to you immediately.
• You will receive a tracking number as soon as the package is dispatched.

Delivery times depend on the product category:

Japanese TCG products: approx. every 5-15 business days after receipt of payment (from shipping date). Pre-order items excluded.

Japanese TCG Pre-Order items approx. 3–7 business days after the official release date.

Chinese TCG products, accessories, acrylic cases are available directly from stock and ready for immediate dispatch (unless otherwise specified). Please note, if a partial delivery is desired when other items are also ordered, please indicate this in the order notes.

All other products (DE/EN TCG, Korean Pokémon products) approx. 15–30 business days, rarely longer.

A countdown for the next delivery wave is always visible on the homepage.

Note:

• In rare cases, delivery may be delayed by up to 2 months.
• If no delivery is foreseeable after that, you can withdraw from the purchase contract and receive a full refund.

Yes, partial deliveries of stock items are possible upon request, but at an additional charge for the extra shipping.

• Switzerland: Swiss Post
• International: Swiss Post in cooperation with local postal services or FedEx
• Every shipment includes a tracking number, which you will receive by email after dispatch. Exceptions are international shipments that explicitly waive this option with the selected shipping method.

Yes, we ship worldwide (with some exceptions).
Please note:

• Customs duties, VAT and other import costs are to be borne entirely by the buyer.
• These are not included in the product price or shipping costs.
• For pure DE/EN orders, an import handling fee of CHF 45 may be charged if the order is under 1,000 CHF/EUR/USD.

No, all prices in the B2B shop are net prices, excluding:

• 8.1% Swiss VAT (for deliveries within Switzerland)
• Shipping costs
• Customs and import duties (for international deliveries)
• For international customers, no VAT will be charged by us.

• Invoicing is always in CHF.
• Orders from the EU or abroad can be planned in EUR; the conversion will be based on the current exchange rate.

• There is no fixed minimum order value for B2B customers.
• Very small orders (e.g., 1–2 pieces) may be rejected.
• For B2C customers, a minimum order value of CHF 200 per order applies.

• Bank transfer or WISE transfer in CHF (standard and preferred)
• Payment must be made within 24 hours of invoicing (unless otherwise stated).

For B2C customers via SparkLeaf Gold, additionally:

• Twint
• Instant bank transfer
• Credit card, PayPal, Apple Pay, Google Pay (additional fees apply for these methods)
• Payment must be made directly (on the same day) upon invoicing.

Once the goods are handed over to the shipping carrier, the risk transfers to the buyer.

Yes, transport insurance is possible:

• Only upon explicit request and at the expense of the buyer or via a specially marked shipping method.
• Without insurance, all claims for damages are excluded.
• In case of insured shipment, we will assist you with the damage report.

• Payment obligation: Payment must be made within 24 hours of invoicing (unless otherwise specified). In case of late payment, prices or quantities may be adjusted or the order may be cancelled.
• Correct address details: You must provide correct and complete data. Incorrect data releases us from any liability for misdeliveries.
• Binding nature: Upon invoicing, the order becomes binding (see special provisions in the GTCs). Exceptions apply to allocations or new customers. Cancellations after receipt of payment are no longer possible (unless we cannot procure the goods).

No, once an order has been placed, cancellations are no longer possible, provided that there were no price or quantity discrepancies compared to the order inquiry, even after our review and invoicing.

• In case of allocations or delivery bottlenecks, the unavailable partial amount will be fully refunded.
• This applies in particular to non-Japanese TCG products.

• Prices are only binding after invoicing for SparkLeaf TCG B2B, provided payment is made on time (exceptions still apply to new customers).
• In case of late payment, prices may change (existing customer relationships) or the order will be canceled by us (for new customers).