FAQ – SparkLeaf B2B Shop

As of: September 22, 2025

Welcome to the FAQ section for our SparkLeaf B2B shop . Here you'll find answers to the most important questions about the ordering process, shipping, payment processing, and terms of cooperation.

----- The following FAQs are to be understood in connection with the validity of our Terms and Conditions . -----

1. Registration & Admission Conditions

Who can order from the B2B shop?

Our B2B shop is primarily intended for commercial customers .
Non-commercial customers (B2C) can also participate after manual activation, e.g., via the free SparkLeaf Gold Membership .

How do I register?

  1. Create an account in the B2B shop: Register here
  2. If you have a business, you can optionally upload proof (e.g. extract from the commercial register) - but this is not mandatory .
  3. After registration, your access will be verified and activated within a few hours (or days).
  4. Once activated, you can submit order requests in the shop.

Are there any conditions for becoming a B2B customer?

  • No mandatory proof of business.
  • For B2C orders via SparkLeaf Gold, a minimum order value of CHF 750 applies.
  • There is no fixed minimum order value for pure B2B customers, but very small orders (e.g. 1-2 pieces) may be rejected.

2. Order inquiries, payment process & procedure

How does the process work from ordering to delivery?

Place an order request:

  • The products visible in the shop are not binding offers , but serve as an order request.
  • Prices and quantities may change until invoicing (particularly for Japanese products due to market volatility).

Invoicing:

  • After checking your order request, you will receive a written confirmation with an invoice (PDF) by email .
  • Only the invoice is binding , provided that payment is made no later than the next working day (or date on the invoice if stated) .
  • Note: For new customers, we cannot guarantee prices even after an invoice has been issued. A review will be conducted on the day payment is received. If price changes occur, a further invoice will be issued for any difference. Starting with the third successful order, we guarantee the prices immediately upon invoicing, provided the terms on the invoice match the order request.

Payment:

  • Payment exclusively by bank transfer in CHF within 24 hours of invoicing (unless otherwise stated).
  • In case of late payment , prices or quantities may be adjusted .

Procurement of goods:

  • The goods will be procured after receipt of payment.
  • Non-Japanese products may be subject to allocations . If the desired quantity is not fully available, the difference will be fully refunded .

Shipping & Delivery:

  • Once we receive the goods, they will be sent to you immediately.
  • You will receive a tracking number as soon as the package is shipped.

3. Shipping times & shipping process

How long does delivery take?

Delivery times depend on the product category:

Japanese TCG products with an order value of ≥ 3,000 CHF/EUR/USD approx. 4–6 business days (from the date of shipment)

Japanese TCG products < 3,000 CHF/EUR/USD order value approx. 15–20 business days, rarely longer

All other products (DE/EN TCG, accessories, acrylic cases, Korean/Chinese Pokémon products) approx. 15–30 business days, rarely longer

Japanese pre-order items approximately 3–7 business days after official release

A notice:

  • In rare cases, delivery may be delayed by up to 2 months .
  • If no delivery is foreseeable after that, you can withdraw from the purchase contract and receive the full amount back.

Do you offer partial deliveries?

Yes, partial deliveries of in-stock items are possible upon request, but there is an additional charge for the additional shipping.

How is shipping handled?

  • Switzerland: Swiss Post
  • International: Swiss Post in cooperation with local postal services or FedEx
  • Each shipment contains a tracking number , which you will receive by email after dispatch.

4. Deliveries abroad

Do you also ship outside of Switzerland?

Yes, we ship worldwide (with some exceptions).
Please note:

  • Customs duties, VAT and other import costs are to be borne entirely by the buyer .
  • These are not included in the product price or shipping costs.
  • For DE/EN only orders, an import handling fee of CHF 30 may be charged if the order is less than 1,000 CHF/EUR/USD .

5. Prices, VAT & Currencies

Are the prices inclusive of VAT?

No, all prices in the B2B shop are net prices , excluding:

  • 8.1% Swiss VAT
  • Shipping costs
  • Customs and import fees (for international deliveries)
  • We do not charge VAT for customers abroad .

Which currencies can I use?

  • Invoicing is always done in CHF .
  • Orders from the EU or abroad can be planned in EUR; the conversion is based on the current exchange rate.

Is there a minimum order value for B2B prices?

  • There is no fixed minimum order value for B2B customers .
  • Very small orders (e.g. 1-2 pieces) may be rejected.
  • For B2C customers, a minimum order value of CHF 750 per order applies.

6. Payment methods

How can I pay for my order?

  • Bank transfer in CHF (standard and preferred)
  • Payment must be made within 24 hours of invoicing (unless otherwise stated).

For B2C customers via SparkLeaf Gold additionally:

  • Twint
  • Instant bank transfer
  • Credit card, PayPal, Apple Pay, Google Pay (additional fees apply for these methods)
  • Payment must be made directly (on the same day as the invoice is issued)

7. Insurance & Risk

When does the risk transfer to the buyer?

As soon as the goods are handed over to the transport service provider , the risk is transferred to the buyer.

Can I take out transport insurance?

Yes, transport insurance is possible:

  • Only at the express request and expense of the buyer or via an appropriately marked shipping method .
  • Without insurance , any claims for damages are excluded .
  • If your shipment is insured, we will assist you in reporting the damage.

8. Customer’s obligations

What obligations do I have as a customer?

  • Payment obligation: Payment must be made within 24 hours of invoicing (unless otherwise stated). Late payment may result in price or quantity adjustments.
    or the order will be cancelled .
  • Correct address information: You must provide correct and complete information . Incorrect information releases us from any liability for incorrect deliveries .
  • Binding nature: The order becomes binding upon invoicing (see specific details in the Terms and Conditions) . Exceptions apply to allocations or new customers . Cancellations after receipt of payment are no longer possible (unless we are unable to procure the goods).

9. Frequently Asked Questions

Can I cancel individual products after ordering?

No, after invoicing, cancellations are only possible before payment . Cancellations are no longer possible after payment has been received.

What happens if a product is no longer available after I have paid?

  • In case of allocations or delivery bottlenecks, the unavailable amount will be refunded in full .
  • This is especially true for non-Japanese TCG products.

What happens if prices change after I submit my order?

  • Prices are only binding after invoicing , provided payment is made on time.
  • In case of late payment, prices may change (existing customer relationships) or the order may be canceled (for new customers).

10. Contact

If you have any further questions, our support team is available.

Contact details can be found in the imprint or directly in the
Customer area of ​​the B2B shop:

https://sparkleafb2b.com