Shipping Policy
for Gamez Ramos Evolutions TCG (SparkLeaf TCG B2B)
Effective Date: 22 June, 2026
1. General Information
This Shipping Policy applies to all orders placed through our B2B Shop.
By submitting an order, the customer accepts this Shipping Policy.
Our General Terms and Conditions (GTC) also apply and form an integral part of this Shipping Policy. In the event of any conflict between this Shipping Policy and the GTC, the GTC shall prevail.
2. Shipping Costs
All shipping costs shall be borne exclusively by the customer.
Shipping costs displayed during checkout are provisional and may differ from the actual shipping costs.
The exact shipping costs will be calculated after order processing and will be shown separately on the invoice.
3. Shipping Partners
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Switzerland: Swiss Post
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International: Swiss Post in cooperation with local postal services or FedEx
4. Shipping Process & Delivery Times
Shipment will only be processed after full payment has been received.
Estimated delivery times by product category:
- Japanese TCG products: approximately 5–15 business days after payment has been received. Pre-order products excluded.
- All other products, including acrylic cases, accessories, Korean and Chinese Pokémon products, as well as German and English Pokémon products: approximately 15–30 business days, occasionally longer.
- Japanese TCG pre-order products: approximately 3–7 business days after the official release date.
In rare cases, delivery may be delayed by up to 2 months.
If no delivery is foreseeable after this period, the customer may withdraw from the purchase agreement and receive a full refund of any amount already paid.
In justified exceptional circumstances, an additional grace period of up to 30 calendar days may be required.
Partial shipments of available products may be arranged upon request, provided the customer agrees to cover the additional shipping costs.
Delivery within 1–2 business days cannot be guaranteed.
5. Shipment Tracking
All shipments are generally sent with a tracking number.
The tracking number will be provided to the customer electronically once the shipment has been dispatched.
Exceptions apply to international shipments where the customer has explicitly selected a shipping method without tracking or insurance.
6. Transport Insurance, Transfer of Risk, Liability & Inspection of Goods
Obvious defects, incorrect deliveries, or transport damage must be reported in writing within 5 calendar days of receipt of the goods.
After this period, the goods shall be deemed accepted and approved.
Transport insurance is only arranged upon the customer's explicit request and at the customer's expense.
- The risk transfers to the customer upon handover of the goods to the transport service provider. This also applies to partial shipments.
- To the extent permitted by law, our liability for transport damage is excluded unless transport insurance has been agreed upon.
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Any claims for damages by the customer are excluded to the extent permitted by law.
- For insured shipments, we will assist the customer in filing claims with the relevant transport service provider.
7. Customs Duties & Import Charges
All import costs, customs duties, VAT, and any other fees shall be borne exclusively by the customer.
These costs are not included in the product price or shipping costs.
For special orders (e.g. orders consisting exclusively of German or English products), an import handling fee of CHF 45 may be charged if the total order value is below CHF/EUR/USD 1,000.
8. Limitation of Liability
We shall not be liable for delivery delays, delivery failures, or transport-related issues caused by force majeure, governmental measures, transportation problems, strikes, natural disasters, import restrictions, product allocations, supplier issues, or any other circumstances beyond our reasonable control.
Any claims for damages by the customer are excluded to the extent permitted by law.
Further liability provisions are set out in our General Terms and Conditions (GTC).
9. Customer Support
If you have any questions regarding delivery or shipment status, our customer service team will be happy to assist you.
Current contact details can be found in the legal notice (Imprint) section of our website.
