General Terms and Conditions (GTC) for Gamez Ramos Evolutions TCG (SparkLeaf TCG B2B)
Effective Date: 22 June, 2026
1. Scope & Target Audience
The B2B Shop of Gamez Ramos Evolutions TCG is primarily intended for business customers within the meaning of Article 2 of the Swiss Unfair Competition Act (UWG). Private customers (B2C) may exceptionally be admitted through the SparkLeaf Gold Membership and are subject in particular to the provisions set out in Section 5.
We reserve the right to request proof of business activity from our B2B customers at any time.
We reserve the right to suspend customer accounts, reject orders, or terminate future business relationships at any time and without stating reasons.
Information regarding the processing of personal data can be found in our Privacy Policy.
2. Order Requests & Contract Formation
By submitting an order, the customer makes a binding offer to purchase. The contract is only concluded upon our written acceptance through the issuance of an invoice.
The customer is obliged to pay for the ordered goods if the conditions stated in the invoice correspond to those shown in the order confirmation within the shop.
If the price of one or more products differs from the original order, the customer will be informed and may reject and cancel the affected products from the quotation.
Products that are not part of the Japanese TCG product range may be subject to allocation restrictions. In the event of an allocation, there is no entitlement to the originally ordered quantity. Deliveries may be reduced proportionally or cancelled entirely.
The requested quantity will only be procured after payment has been received. If allocations occur after payment and the required quantity cannot be supplied, the difference will be refunded to the customer in full.
We reserve the right to reject orders at any time before contract formation and without stating any reason.
3. Prices & Price Changes
All prices are net prices excluding VAT, shipping costs, and customs duties (customs duties apply only outside Switzerland).
We make every effort to keep prices as up to date as possible. However, customers acknowledge that the Japanese market in particular is highly volatile.
Price changes may occur after an order request has been submitted but before an invoice has been issued.
The quoted price becomes binding only after confirmation through the issuance of an invoice, provided payment is received no later than the next business day unless otherwise specified. For B2C customers (Gold Members), payment must be received on the same business day.
If payment is made late, we reserve the right to adjust prices and quantities due to market developments or cancel the order.
4. Payment
Payment must be made exclusively by bank transfer or Wise in CHF within 24 hours of invoice issuance unless otherwise stated on the invoice.
After this period, the quotation expires. Any subsequent delivery will only be made based on a new quotation or invoice under the conditions valid at that time.
Products will only be procured after payment has been received.
In the event of a cancellation, any payments already made will be refunded less any applicable payment processing and handling fees.
5. Special Provisions for B2C Customers (SparkLeaf Gold)
Please note that this section does not apply to B2B customers.
If any provision of this section conflicts with another provision of these GTC, this section shall prevail for B2C customers.
For B2C orders placed through the paid SparkLeaf Gold Membership, a minimum order value of CHF 200 per order applies.
Orders below this amount may be cancelled without prior notice.
B2C customers must pay their orders on the day the invoice is issued via TWINT or instant bank transfer.
All payment-related fees shall be borne by the customer.
If payment is not received on time, we reserve the right to revoke the quotation, amend it, or cancel the order.
Customers may only cancel orders before payment has been received. For B2B customers, cancellations are excluded in all cases from the moment an order is submitted.
For payments made via credit card, PayPal, Apple Pay, Google Pay, or E-Finance, any additional payment processing fees will be communicated before invoicing and shown separately.
In such cases, payment will be processed through a manually created order via our regular store at sparkleaf.ch.
6. Delivery Times, Shipping, Partial Deliveries & Defects
Shipment will only take place after full payment has been received.
Estimated delivery times:
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Japanese TCG products: approximately 5–15 business days after payment has been received. Pre-order products excluded.
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All other products, including acrylic cases, accessories, Korean and Chinese Pokémon products, as well as German and English Pokémon products: approximately 15–30 business days, occasionally longer unless otherwise stated in the product description.
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Japanese TCG pre-order products: approximately 3–7 business days after the official release date.
In rare cases, delivery may take up to 2 months.
If delivery is not foreseeable after this period, the customer may withdraw from the purchase agreement and receive a full refund.
In justified exceptional circumstances, an additional grace period of up to 30 calendar days may be required.
Partial deliveries of available products may be arranged upon request and subject to additional shipping charges.
Shipping costs shown during checkout are provisional. Exact shipping costs will be specified separately on the invoice.
All shipments are sent with tracking information, which will be provided electronically after dispatch.
Exceptions apply to international shipments where the customer has explicitly selected a shipping method without tracking or insurance.
Obvious defects, incorrect deliveries, or transport damage must be reported in writing within 5 calendar days of receipt of the goods. After this period, the goods shall be deemed accepted.
Product images, mockups, and illustrations are for reference purposes only. Delivered products may differ with regard to packaging, language, print run, distributor stickers, shrink wrap, or other production-related characteristics.
7. Liability, Transfer of Risk & Insurance
Risk transfers to the customer once the goods have been handed over to the transport service provider. This also applies to partial deliveries.
Transport insurance is only arranged upon the customer's explicit request and at the customer's expense.
For insured shipments, we will assist the customer in filing claims with the transport service provider.
To the extent permitted by law, our liability for transport damage is excluded unless transport insurance has been agreed upon.
Any liability for indirect damages, consequential damages, loss of profit, business interruptions, or loss of data is excluded to the extent permitted by law.
We accept no liability for delivery delays or delivery failures caused by force majeure, governmental actions, transport issues, strikes, natural disasters, import restrictions, allocations, or supplier-related problems. Any claims for damages by the customer are excluded to the extent permitted by law.
We do not guarantee specific card contents, pull rates, card values, collectible values, or future market prices. Any information relating to such matters is provided for informational purposes only.
8. Customs Duties & Taxes
All import-related costs, including customs duties, VAT, and other fees, shall be borne exclusively by the customer.
For special orders (e.g. consisting exclusively of German or English products), an import handling fee of CHF 45 may be charged if the total order value is below CHF/EUR/USD 1,000.
9. Cancellations, Returns & Withdrawal
By submitting an order, the customer makes a binding offer to purchase.
For B2B customers, orders become binding immediately upon submission and may not be withdrawn or cancelled by the customer, even before contract formation. Once the contract has been concluded, the order becomes binding and payment is due.
Withdrawal, cancellation, or returns are excluded. Exceptions apply only in the following cases:
- Price discrepancies between the order and the invoice
- We are unable to procure the ordered products. In such cases, the customer will receive a full refund.
Ordering errors, miscalculations, or market price changes do not entitle the customer to cancel an order.
Returns and exchanges are generally excluded, particularly in the following cases:
- Opened or used products
- Damaged original packaging
- Price changes after ordering due to market developments
- Late payment resulting in price or quantity adjustments
In individual cases, we may voluntarily accept returns or partial cancellations as a gesture of goodwill.
Any refund granted in such cases may be reduced by payment processing and handling fees.
Customers have no legal entitlement to such goodwill arrangements.
10. Product Selection & Quantity Restrictions
We reserve the right to determine which products are offered for sale.
Small quantity orders (e.g. 1–2 units) may be rejected for certain products.
For B2C customers using the SparkLeaf Gold Membership:
- Minimum order value per order: CHF 200
- Orders below this amount may be cancelled or not confirmed
- Final prices only apply after confirmation through invoice issuance and timely payment on the same business day
11. Customer Obligations
Customers must provide accurate and complete address information.
Incorrect information releases us from any liability for failed deliveries or additional costs.
Suspicious or fraudulent orders may be cancelled without prior notice.
12. Retention of Title
All goods remain our property until all claims arising from the business relationship have been paid in full.
13. Governing Law & Jurisdiction
These GTC shall be governed exclusively by Swiss law.
The exclusive place of jurisdiction for all disputes shall be Thun, Switzerland.
14. External Links
We assume no liability for the content of external websites linked from our shop.
15. Severability Clause
Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.
Any invalid provision shall be replaced by a valid provision that most closely reflects the economic purpose of the original provision.
These GTC govern the relationship between Gamez Ramos Evolutions TCG (SparkLeaf TCG B2B) and its B2B and B2C customers (SparkLeaf Gold Members), provide protection against unjustified claims, and establish a clear legal framework for business transactions in accordance with Swiss law.
