Terms of service

 

General Terms and Conditions (T&C)

for Gamez Ramos Evolutions TCG (B2B Shop)

Effective Date: September 22, 2025

1. Scope & Target Group

These T&C apply to all orders placed through the Gamez Ramos Evolutions TCG B2B Shop.
The shop is primarily intended for business customers (B2B).

Non-business customers (B2C) may also participate after manual approval or via the free SparkLeaf Gold Membership.
For B2C orders, a minimum order value of CHF 750 per order applies.

Business customers (B2B) may provide proof of their business activity, but this is not mandatory.

2. Order Requests & Contract Formation

All products displayed in the shop do not constitute a binding offer, but merely an order request.
The final amount and binding terms will be communicated via written confirmation/invoice (quotation).

The customer is obliged to pay for the confirmed goods if the conditions match the order confirmation in the shop.
If the prices of individual or all products differ, the customer will be informed and may reject and cancel the affected products from the quotation.

Products that are not part of the Japanese TCG assortment may be subject to allocations. After payment is received, the desired quantity will be procured.
If allocations occur even after payment and the required quantity cannot be supplied, the difference will be fully refunded to the customer.

We reserve the right to reject or cancel order requests at any time before payment receipt, without stating a reason.

3. Prices & Price Changes

All prices are net prices, excluding VAT, shipping, and customs duties (customs apply for shipments outside Switzerland).

We strive to keep prices as up to date as possible. However, please note that the Japanese market is highly volatile.
Price changes may occur after an order request, but before invoicing.

Only after confirmation through invoicing is the listed price binding, provided that payment is made no later than the next business day.
If payment is delayed, we reserve the right to adjust prices and quantities according to market developments or cancel the order.

4. Payment

Payment must be made exclusively via bank transfer in CHF within 24 hours of invoicing, unless otherwise stated on the invoice.

Late payments may result in price changes.
The goods will only be procured after payment receipt.

In case of cancellation, any payments already made will be refunded minus applicable payment and handling fees.

5. Special Provisions for B2C Customers (SparkLeaf Gold)

Note: Chapter 5 does not apply to B2B customers.
If there is a conflict between this chapter and other sections of these T&C, Chapter 5 shall take precedence.

For B2C orders placed via the free SparkLeaf Gold Membership, a minimum order value of CHF 750 applies.
Orders below this amount will be automatically canceled without notice.

B2C customers must pay their orders on the day of invoicing via Twint or instant bank transfer.
All payment fees incurred are borne by the customer.
If payment is not made on the same day, prices and quantities may be adjusted or the order canceled.

Cancellations by the customer are only possible before payment is received.

For payments via credit card, PayPal, Apple Pay, Google Pay, or E-Finance, the corresponding payment fees will be added to the invoice.
Payment in this case will be processed via manual order placement through email using the regular shop sparkleaf.ch.

6. Delivery Times, Shipping & Partial Deliveries

Shipping will take place only after full payment has been received.

Estimated delivery times by product category:

  • Japanese TCG products ≥ 3,000 CHF/EUR/USD: approx. 4–6 business days after payment (starting from the shipping date, excluding pre-order items).

  • Japanese TCG products < 3,000 CHF/EUR/USD: up to 15–20 business days, rarely longer (excluding pre-order items).

  • All other products, including acrylic cases, accessories, Pokémon (Korean, Chinese), as well as DE/EN Pokémon products: approx. 15–30 business days, rarely longer.

  • Japanese TCG pre-order items: shipping approx. 3–7 business days after official release.

In rare cases, delivery may take up to 2 months.
If delivery is not foreseeable after this period, the customer may withdraw from the contract and will receive a full refund.
If delivery is expected shortly after the 2-month period, the customer must wait for this additional timeframe.

Partial shipments of in-stock items are available upon request for an additional shipping fee.

Shipping costs shown at checkout are preliminary; the final shipping costs will be listed separately on the invoice.
All shipments include a tracking number, which will be provided electronically once shipped.

7. Transfer of Risk & Insurance

The risk passes to the buyer once the goods are handed over to the shipping carrier.

Transport insurance is only provided upon explicit request and at the customer’s expense.
For insured shipments, we assist with the claim process against the carrier.
Without insurance, all claims for damages are excluded.

8. Customs & Taxes

All import costs (customs duties, VAT, additional fees) are borne solely by the customer.

For special orders (e.g., DE/EN products only), a CHF 30 handling fee may apply if the total order value is below 1,000 CHF/EUR/USD.

9. Cancellations, Returns & Withdrawal

Orders become binding once invoiced.
Withdrawal is generally not permitted, except in cases of price discrepancies upon invoicing.

After payment, cancellations or returns are excluded, unless we are unable to procure the goods — in which case a full refund will be issued.

Returns or exchanges are strictly excluded, especially for:

  • Opened or used goods

  • Damaged original packaging

  • Price changes due to market fluctuations

  • Late payments resulting in price/quantity adjustments

In exceptional cases, we may voluntarily accept returns or partial cancellations as a gesture of goodwill.
Refunds in such cases will be minus payment and handling fees.
There is no entitlement to such goodwill measures.

10. Product Selection & Quantity Restrictions

We reserve the right to decide which products are offered.
Small quantity orders (e.g., 1–2 units) may be declined for certain offers.

For B2C customers via SparkLeaf Gold Membership:

  • Minimum order value per order: CHF 750

  • Orders below this amount will automatically be canceled or not confirmed.

Final prices are valid only upon confirmation/invoicing.

11. Customer Obligations

The customer must provide accurate and complete address information.
Incorrect information releases us from any liability for misdeliveries or additional costs.

Suspicious or fraudulent orders may be canceled without prior notice.

12. Retention of Title

Goods remain our property until full payment has been received.

13. Governing Law & Jurisdiction

These T&C are governed exclusively by Swiss law.
Jurisdiction lies at the registered office of Gamez Ramos Evolutions TCG.

14. External Links

We accept no liability for the content of external links.

15. Severability Clause

Should any provision of these T&C be invalid, the validity of the remaining provisions shall remain unaffected.
A valid regulation that most closely reflects the economic purpose of the invalid provision shall apply.